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Frequently Asked Questions does not ask for any shipment volume guarantee. The rates mentioned on our home page are applied to your account. If your shipment volume increases you will enjoy discounted rates (less than on the home page) and additional services. These are customized and vary for each client.

The Government of India does not mandate GSTIN for sales under Rs. 40 lakhs annually. Hence we also do not mandate it. You can open an account and make shipments without providing a GSTIN to begin with. You will still need to provide Proof of Identity (POI) and Proof of Address (POA) as KYC. Typically PAN card and Adhaar card can be provided as KYC. If additional KYC is needed at any point in the future we will let you know about it by contacting you via phone / e-mail provided in your account.

Yes, single shipments will also be picked.

Yes, there is a minimum reserve refundable deposit of 500 needed to start using our shipping services. This amount is kept in your icarry wallet and is adjusted against the shipping charges after shipment is delivered. Shipping charges are deducted only after shipment is picked and delivered. If shipment is not picked or cancelled before it is picked there is no penalty and no amount is deducted from your wallet. As the balance falls under the minimum of 500, additional top up is needed to book shipments. The amount in your wallet is safe since it does not expire and if you decide in future to close your account then the amount leftover in wallet is refundable per T&C. 

Money in iCarry wallet account is refunded once you close your account with us. Refund is done as per the T&C. Refund is done to your original mode of payment used during top-up. Refund can take 4-6 weeks as all shipments in your account need to be reconciled with the courier(s) for weight discrepancies before final billing can be completed. Refund of your wallet balance may entail an administrative closure fee of 100 (exclusive of GST) under certain conditions. Promotional credits received cannot be refunded.

  1. Top up your account with the minimum account balance as per your chosen plan. This balance is like talk-time and has lifetime validity. It is fully refundable at time of account closure. As long as you have balance you can make shipments. The cost of shipment is deducted from your balance on delivery of shipment.
  2. Book Shipment - CHOOSE COURIER and print shipping label (takes less than 2 minutes). If you do not have printer you can save label as pdf and take print out later.
  3. Prepare the box and stick top part of shipping label (with barcode) on top of the box. The courier acknowledgement copy / courier manifest is bottom (or right) portion of shipping label separated by dotted line. Please ask the courier pickup executive to put his name, mobile number and signature on it. Keep the courier manifest for your records in case there is dispute late regarding the pickup.
  4. You are done! Just hand the box over to courier pickup executive who will come for pickup.
  5. You can track your shipment from My Shipments 
No, you do not need to call anyone for pickup. When you book the shipment a pickup request is also automatically generated. The pickup executive assigned will call you before pickup to ensure shipment is ready. Non-regular pickups are done within 1-2 business days of shipment booking. Shipments booked before 11 am are usually picked same business day or by next business day. Please ensure the shipment is boxed and ready, shipment label is printed from your account and pasted / taped on the box with barcode being clearly visible for scanning.

Pickups are done from afternoon till evening about 8 pm. If you have a shipment scheduled for pickup today then the pickup executive will call you first. Kindly return any missed calls as pickup executive may be trying to reach you. If pickup contact person is not reachable then pickup is skipped and will be automatically re-scheduled for next business day.

If pickup is still not done after 2 business days then please open a Helpdesk Ticket so that we can escalate and ensure it is picked.
The shipment label can be generated by simply clicking on the Print button/icon under Actions column for a shipment in My Account > My Shipments. The A4 shipment label will be auto-generated with your logo (if uploaded in your profile), the courier name, barcode, customer address after you click on Print. 

If you need to print multiple shipment labels and with more options such as A4 / A5 , by warehouse Id, manifest only etc. then you can select the checkbox on the left handside of shipment in My Account > My Shipments and then click on the Print Selected button under the Print Options (just above the shipment list table).

Print Out is required as barcode on label has to be scanned during pickup (optional) and also during various aspects of the shipment's journey to ensure you get proper tracking information. Printers are inexpensive and shipment labels look professional adding to your business' brand image. Unfortunately, we cannot arrange for pickup executive to print and bring the label for you.

Here is a video tutorial for taking shipment label print out from your account after booking shipment -
You can select 'COD' as shipment type instead of the default 'Prepaid' option during shipment booking. The shipment value that is declared will be the amount collected by the delivery executive at the time of delivery of your shipment.
The money collected from your customer during COD shipment delivery is credited into your bank account or iCarry wallet depending on your preference (default is bank account). To get COD remittance into bank account you should update bank account details in your Account Profile.
COD remittance is done on a daily basis except on Sundays and public holidays. Remittance is collectively given along with report for all delivered COD orders. You can view details of COD remittance in COD Remittance Report (My Account > My COD Remittances).

COD Remittance is done by default on T+7 basis i.e. 7 business days after COD shipment is delivered.

You can get COD Remittance early as well. Please check COD Remittance Settings (My Account > COD Remittance Settings)

Early COD (Cash on Delivery) scheme allows small business clients to get their COD remittance faster than normal. Clients can opt to receive their COD remittance in T=0, T+1, T+2, T+3 or T+4 basis to improve their cash flow. Clients can opt into the Early COD scheme by updating their COD Remittance Settings.

SelectDays to Remit CODDescriptionEarly Remittance Fee (%) including GST
T + 7COD Remittance done in T+7 days i.e. on Day 8 after shipment is delivered. (default)0 %
T + 4COD Remittance done in T+4 days i.e. on Day 5 after shipment is delivered.0.39 %
T + 3COD Remittance done in T+3 days i.e. on Day 4 after shipment is delivered.0.59 %
T + 2COD Remittance done in T+2 days i.e. on Day 3 after shipment is delivered.0.89 %
T + 0COD Remittance done in T+0 days i.e. on Next Day after shipment is delivered.1.49 %

Volumetric weight is a derived weight based on volume occupied by your shipment.

Volumetric weight is calculated as : L x B x H(cms)/5000.
Example, if a 250gm item is shipped in a box of dimensions 17 x 10 x 15 cm with box weight of 100gm then:
Dead Weight = 250 + 100 = 350gm
Volumetric weight = (17 x 10 x 15)/5000 = 510 gm
Chargeable Weight = 510 gm
Note - To avoid volumetric billing please ensure efficient dimension of packing i.e. pack small items in small box with adequate packing material to avoid damage in transit.
Dead Weight is the actual weight of the parcel measured with weighing scale.
Chargeable weight is Dead Weight or Volumetric weight whichever is higher. You can use Estimate Shipment Cost to understand the dead weight and volumetric weight of your shipment.
You can open a Helpdesk Ticket after you are registered as a client. If you are not registered with us then please send us email at [email protected] 
B2C/B2B Single shipments within India shipment cost can be estimated at Domestic Rate Calculator.

If you want to send multiple parcel to same destination address you can use the Multi-Box Calculator.

You can also Download Rate chart
We aggregate shipments over many clients resulting in thousands of shipments monthly for our courier partners. This allows them to give us good rates and we share the same with you (after keeping a small margin). 
By default, all domestic B2C shipments are provided with a maximum of Rs. 1000 cover at no extra cost under our Lost In Transit Liability program.

This covers the value of shipment up to a maximum of the coverage value in case the shipment is lost unfortunately. Lost means that the shipment is not delivered or returned back in 45 days. You can also purchase additional insurance while booking shipment on website for an extra fee by clicking on "purchase insurance" checkbox which will be provided if additional insurance purchase is available for your shipment.

The value of shipment or the insured amount (whichever is lower) will be provided to your icarry wallet as a credit once it is established that shipment is confirmed LOST. Credit is done within 2-5 business days of shipment LOST confirmation.
Kindly note that we provide a booking platform where you can choose courier for booking shipment. If you are not satisfied with one courier you can choose another one from our platform. We are not the courier and are not part of pickup, handling or delivery process. You can open a ticket with data which we can represent to the courier on your behalf in your parcel has damage. Please understand below requirements from couriers before opening ticket related to damages.

Courier has no liability and provides no insurance for damages in transit. If the external packaging is damaged or torn then courier may have liability up to the max as per plan + insured amount in case additional insurance was purchased during shipment booking. Courier has no liability for liquid / fragile items and situations where leakage is seen on outside box as this is considered inadequate packing and lid may be loose.

Kindly advise your customers to NOT accept visibly damaged shipments but instead take pictures and share while opening complaint.

If accepted then the signed POD must clearly indicate the type of damage with which the parcel was accepted. If POD does not mention any damage then courier will not accept claim.

Video of parcel received and opening of parcel for the first time is also required in case of complaints asserting damage by courier. The video should clearly show parcel received from all sides. Unpacking should clearly show how the contents inside were packed when you received it.
If shipment has not been picked:

You can try editing the shipment (if option is available to you) in My Account > My Shipments. After editing please re-print the shipment label. If Edit option is not available then you have to cancel the shipment and re-book it with the correct details.

If shipment has been picked and already in transit:

If shipment has not reached destination we will try to update the details by manual request with courier. Please note this is on best effort basis only and is not guaranteed. You can request this via Helpdesk Ticket.

If shipment has been picked and reached destination:

It will not be possible to update address once shipment is in destination and/or delivery attempts already done. If no attempts are done then mobile number change may be possible with some couriers only on best effort basis.
Yes, you can. It is your responsibility to pack it properly. Fragile stickers are available in market and also can be printed from our site. Designs - Fragile 1 , Fragile 2 , Fragile 3, This Side Up . Please note that marking a shipment Fragile is not a guarantee but a guideline to courier to take care while handling. The shipment packing is still your responsibility.
No. Liquid items can be sent only by Standard (Surface) shipment mode.
Sorry, we do not provide packaging material or packing service at doorstep.
Packing material to protect your contents for damage is based on the contents you are sending. For example, good quality envelope might be sufficient for sending a document but would not be adequate to send a bottle. Depending on contents the packing can be different to ensure chances of damage in transit are minimized. Assume that other parcels will be placed in cargo along with and on top of your parcel even for fragile marked items. Fragile items should be packed in cartons that will not crumple. So good quality thick microns cardboard should be used and there should be no gaps inside. In addition bubble wrap or use other packing to ensure items do not shake in transit. If bottles then leaks can happen from lids which come loose even if bottle itself does not break. So bottle lids should be sealed and taped properly. These are some precautions to take while packing. Fragile stickers and This Side Up stickers are a guideline for handling and not a guarantee. Packing is still ultimately the client's responsibility.
GST invoice is auto generated by 2nd of every month for the prior month's charges made to your account. You can download it from My Account > My Invoices . This has month wise invoices for previous months.
If you get this error please go to My Account > API Credentials . Click on the Generate Key button. Save. This is needed ONE-TIME only and you can now continue to book shipments.
We provide API support. Usage of API does not involve any additional fee. You can see all details on the API & Extensions page.

The following services are available for use via API End-Points.

  • Authentication
  • Get ESTIMATE - Domestic shipment (within India)
  • Get ESTIMATE - By Courier (Domestic India)
  • Get ESTIMATE - International Shipment (India to Foreign Country)
  • Book Shipment - STANDARD / EXPRESS
  • Book Shipment – CHOOSE COURIER
  • Book Shipment - INTERNATIONAL
  • CANCEL Shipment
  • REVERSE Shipment
  • TRACK a Shipment
  • SYNC Shipment STATUS
  • POST Call Back on change in Shipment STATUS
  • SYNC Shipment CHARGES
  • PRINT Shipment Label
  • Pickup Address

We have a Wordpress / Woocommerce Connector. You can set it up from your panel without downloading anything on your Wordpress site.

You can set up wordpress connector at Main Menu > API / Integrations / Wordpress

If you face any difficulty or need first time help in set up please contact us via email at [email protected]

We have stoped supporting the plugin below as clients faced difficulties sometimes in upgrading plugins when they upgraded / changed wordpress / woocommerce. By using the connector above you will never face this issue.


Generating API credentials using your Wordpress/Woocommerce admin panel is easy and has to be done only once for initial setup.

  1. Login to your Wordpress admin panel
  2. Click on Woocommerce
  3. Click on Settings
  4. Click on Advanced tab
  5. Click on Rest API and then click on the Add Key button to create new API set
  6. Enter 'icarry_private_connector' in Description.
  7. Keep default user or select one if not already selected.
  8. Set permissions to 'read/write'. Then click on the Generate API Key button
  9. Copy and save the 'Consumer Key' and 'Consumer Secret' that you can see on the screen.
  10. Copy the above consumer key and consumer secret over here in the corresponding text boxes and Save

'Store Url' can generally be found in the url section of your browser. For example if the Admin url is then the Store Url is ''

Keeping the 'Sync After Order Id' blank will sync last two days of orders. Keep it blank for first time

After initial setup your orders in Wordpress store will automatically be created in iCarry within 15 minutes. These orders will be in 'Unassigned' status in My Account > My Shipments. You can then book shipments against these orders using the Actions column for each order. You can also use the Bulk Book Shipment button under Bulk Actions to book multiple shipments at the same time.

---------  OLD and NOT SUPPORTED ---------

We have Wordpress Woocommerce Plugin. It is free for use. This plugin have support for multiple pickup-addresses (for drop shippers). You can book shipments, estimate shipment cost, cancel, print label, bulk sync etc.

We have Opencart Extension. It is free for use. This plugin have support for multiple pickup-addresses (for drop shippers). You can book shipments, estimate shipment cost, cancel, print label, bulk sync etc.

We have a Shopify Connector. You can set it up from your panel without downloading anything.

You can set up shopify connector at Main Menu > API / Integrations / Shopify

If you face any difficulty or need first time help in set up please contact us via email at [email protected]



Generating credentials using your Shopify admin panel is easy and has to be done only once for initial setup.

  1. Login to your Shopify admin panel
  2. Click on Apps
  3. Click on Develop Apps and Create An App
  4. Create an App with name
  5. Click on Configure Admin API Scopes. Following Admin API Permissions are required:
  6. Orders should be given read-write access
  7. Customers should be given read-write access
  8. Fulfillments should be given read-write access
  9. Save Permissions
  10. Click on the API Credentials Tab to get the Admin API Access Token, API Key and Secret Key
  11. Copy the corresponding required settings over here and Save

'Store Name' is the name you have given for your store. Could be the brand name

'Store Url' is NOT same as domain name. This is the usually seen as part of the browser URL field of your Online Store (something like You can generally find it in the url section of your browser. Store url will be if the url looks like https://admin/

Keeping the 'Sync After Order Id' blank will sync last two days of orders. Keep it blank for first time

After initial setup your orders in Shopify store will automatically be created in iCarry within 15 minutes. These orders will be in 'Unassigned' status in My Account > My Shipments. You can then book shipments against these orders using the Actions column for each order. You can also use the Bulk Book Shipment button under Bulk Actions to book multiple shipments at the same time.

We have a Flipkart Connector. You can set it up from your panel without downloading anything. Please remember to get approval from Flipkart for self shipment before attempting to set up the connector.

You can set up connector at Main Menu > API / Integrations / Flipkart

If you face any difficulty or need first time help in set up please contact us via email at [email protected]

We have a Zoho Connector. You can set it up from your panel without downloading anything. 

You can set up connector at Main Menu > API / Integrations / Zoho

If you face any difficulty or need first time help in set up please contact us via email at [email protected]

We are integrated with Unicommerce. You can set up and book shipments directly in your Unicommerce panel.

1. Set up an account with and complete the KYC and approval process.

2. Once your account at is approved you can complete the integration in two minutes using the link - <-> Unicommerce

If you face any difficulty or need first time help in set up please contact us via email at [email protected]

At present we provide service within India using the following couriers : Delhivery, Bluedart, Shadowfax, Ekart Logistics, Xpressbees, Ecom Express. We provide internationals service i.e. From India to Foreign countries via Fedex, DHL and Aramex.

As more couriers get added into our network they will be seamlessly provided to all clients.
We cover 27000+ pincodes in India.

Deliverability to a destination pincode is dependent on the sender pincode, weight, prepaid / cod and other factors. Hence, the best check to confirm deliverability to a pincode is to put all details and attempt to Estimate shipment cost. This is a better check since not all combinations of weight / mode (air or surface) / services (cod / reverse / pickup) may be possible between two pincodes. The shipment cost calculator does a real-time check for all options available and gives you an accurate answer.

If you still want an excel we can provide it. You can download an excel list of supported pincodes. However it is not real-time and not 100% accurate.
Yes, you can do a top via NEFT or UPI if you are using Internet or Mobile Banking or payment apps such as PhonePe, BHIM, Google Pay, Paytm etc. After making payment please send us a screenshot via Ticket or Whatsapp or email so that we can confirm and do a manual top up to your account. Please give us a few hours as this is offline top up. Outside business hours it can take 24 hours or more.

NEFT Payment :
Account number: 50200064198984
Bank : HDFC Bank
IFSC Code: HDFC0000354

UPI payment Id :

QR code : Payment QR Code

Billing is done initially based on the weight, dimensions and other data you chose while booking shipment. Subsequently if there is a difference between the actual shipment data (as reported by courier) and what was declared (by you while booking) then there you will be billed based on the courier-reported data. Before the revised charges are deducted from wallet you will get 5 business days to dispute the revised weight resported by the courier.

You can raise dispute individually for each shipment or in bulk for multiple shipments (in case of standard product shipments).

How to raise dispute individually ?
You can do this by uploading shipment images to support your claim (details below). You can upload these images in the 5 days time window when the weight discrepancy is open (Main Menu > My Shipments > Weight Discrepancy Shipments). Since it can take a few days to weeks before weight discrepancies are raised by the courier we also provide you the option to save shipment images immediately after booking shipment. In case of weight discrepancy you can then submit the same again. Weight discrepancies generally take a while (even a month) to resolve even after dispute is raised and hence we request your patience.

To create dispute with the courier we need:

* Weight - Clear image of the box/parcel on weighing scale showing the weight clearly

* Length - Clear image of the box/parcel with ruler showing the length

* Breadth - Clear image of the box/parcel with ruler showing the breadth

* Height - Clear image of the box/parcel with ruler showing the height

* AWB/Barcode - Clear image of the box/parcel face up showing barcode, AWB

How to raise disputes in bulk ?
Sometimes it may not be possible to click every image - especially for high volume shippers. We request them to at least keep some images of products in standard size packing which we can use if actual images are not available. You can upload these in (Main Menu > My Shipments > My Products). The products are added automatically based on the name/description and value declared by you while booking shipments.

Whenever a new weight discrepancy is reported, if the shipment contains the product which already has images uploaded in My Products then the dispute is automatically raised on your behalf using the already uploaded data. In case the image data is not available in the product but it was uploaded in the shipment after booking then those images are also automatically used. 

How long does it take to resolve dispute?
Once the courier reverts on the dispute (usually within a few days or weeks) we will update you and reverse the incorrect charges if dispute is resolved in your favour. Please understand that to represent you properly in the dispute we need your support via supporting facts & images, trust in us and patience (few days).
'Cash on Delivery' in ecommerce means delivery executive will collect the declared Parcel value at time of delivery before handing shipment over. If payment is not done then the shipment will not be delivered. It will be returned back to the sender.

'Prepaid' in ecommerce means the receiver has already paid for the goods and the delivery executive will simply give shipment and not collect any payment at time of delivery.
To book international shipments we need to approve your account first. You can upload KYC docs in My Account > Edit Profile. You can also send us an email from your account registered email address with as much as possible from the following list of documents:

1. GSTIN certificate
2. PAN card
3. Aadhar card
4. IEC certificate (Import Export Code)

If you do not have GSTIN then PAN and Aadhaar are compulsory.

Once your account is approved from our side you will be able to book international shipments. Approval is dependent on the documents supplied, your account history, nature of products being shipped and perceived risk. It can take a few days for approval. If additional documents are needed you will be informed over email.

For Surface Shipments:

Zone A (same city)                        : 1-2 business days

Zone B (within approx 500 km)    : 2-3 business days

Zone C (metro - metro)                : 2-4 business days

Zone D (Rest of India)                  : 4-7 business days

Zone E / F (J&K, North East)        : 5-9 business days

For Air Shipments:

Zone C (metro - metro)                : 1-2 business days

Zone D (Rest of India)                  : 3-4 business days

Zone E / F (J&K, North East)        : 3-5 business days

We have an Excel upload facility that will allow you to book multiple shipments at the same time. Please ensure adequate balance is always present in your wallet before bulk excel upload to avoid shipment failures. Please use the tutorial which has screenshots along with the sample Bulk Upload Excel file
Delivery times are 7-15 days typically. It could take longer as well. Information such as ETA received from the shipping partner will be available via tracking.

Scenario 1: Original Shipment already Delivered via

There is a Reverse shipment button on right hand side of a Delivered Shipment in My Account > My Shipments. You can click on it to book Reverse shipment. Share the shipment label and manifest with the person from whom shipment has to be picked. They need to pack, print label and put it on the parcel. Parcel has to be sealed and handed over to courier to avoid any dispute later such as goods missing. Sealed parcel will be accepted and delivered to you in same condition.

Scenario 2: Original Shipment was not Delivered via

This is two step process.

First step is to add a new pickup address from Main Menu > My Addresses > Pickup Addresses. Please add the pickup up of the person from whom the reverse shipment has to be picked.

Second step is to book shipment like a regular forward shipment. When selecting pickup address choose the newly added pickup address from step 1 and in the Consignee (To) should be put as your address. You can then book shipment just like a regular forward shipment. Share the shipment label and manifest with the person from whom shipment has to be picked. They need to pack, print label and put it on the parcel. Parcel has to be sealed and handed over to courier to avoid any dispute later such as goods missing. Sealed parcel will be accepted and delivered to you in same condition.

This is not a website error. Its a Wi-Fi - Browser error. Please turn off your router . Wait for 10 seconds. Then turn it back on and try .

You can also troubleshoot by accessing website from another device which is not connected on same network. For example, you may try from mobile after turning off Wi-Fi on mobile i.e. by using the your mobile data internet plan.

If you are still facing issue after both above options, then please send us a detailed screenshot by email or whatsapp.

If your customer claims they have not received the shipment we can request the courier for Proof of Delivery (POD).

POD can be of two types:
1. OTP based verification done when shipment is delivered.
2. Signature taken on paper run-sheet or mobile device when shipment is delivered.

In case the tracking shows that the Delivery is verified via OTP then a paper signature POD cannot be provided. The reason is that the shipment is marked as Delivered by the courier only after obtained an OTP from the consignee mobile. OTP verified delivery is considered a stronger proof than a paper signature. We cannot raise any delivery dispute on this type of verified delivery.

If OTP-based verification is unavailable then we can request courier for signature POD. Proof of Delivery (POD) request must be raised within 3 days of the shipment being marked as Delivered. You can raise a POD request by opening Helpdesk Ticket requesting POD for the AWB marked as Delivered. Beyond 3 days is not possible to obtain POD or it will be on best effort basis only as most couriers do not entertain requests.

Sometimes due to either unavoidable circumstances or due to ODA (out of delivery area) pincodes it is possible that the courier may not be able to provide door delivery. This is very rare but it can happen and is usually when consignee location is remote. In such situations we request you to ask your customer (i.e. the receiver of the parcel) to please collect from courier office within 3 business days with valid government issued ID proof. If not collected it will be returned back to shipper. Shipment charges cannot be waived in such situations.

E-Way Bill is mandatory for shipments with invoice value over  50,000. Please generate the E-Way bill (check with your accountant) and provide a print out of E-Way bill to the courier pickup executive along with a print out of invoice. In addition you can forward soft copy of same along with shipment id to us by email in case we need to update it with courier in case of problems. 

To generate the E-Way bill you will need a Transporter Id. Following is list of Transporter Ids for your reference:

  • Delhivery – 06AAPCS9575E1ZR
  • DTDC LTL - 88AAACD8017H1ZX
  • Ekart LTL - 07AADCI8374D2ZH
  • Xpressbees – 27AAGCB3904P2ZC
  • Bluedart – 27AAACB0446L1ZS
  • Gati – 36AADCG2096A1ZY
  • Ecom Express – 07AADCE1344F1Z2

Yes, we offer different Plans to cater to high volume, medium volume and low shipment volument shippers. At present we offer three plans.

Monthly Fee
Free₹ 3000 / month + GST 
₹ 7000 / month + GST
₹ 10,000 / month + GST
Shipment Rates Starting At
₹ 26 - 500gms *
₹ 25 - 500gms *
₹ 24 - 500gms *
₹ 23 - 500 gms *
Chat, Email, Tickets
Chat, Email, Tickets
 Chat, Email, Tickets
Call, Chat, Email, Tickets
Lost Shipment Liability
₹ 5000 max₹ 5000 max₹ 5000 max₹ 5000 max
Account Manager

*  Calculated at 500gms, Zone A, exclusive of GST with select courier partner. Rates may vary based on zone, weight, courier, etc.

International shipment cost can be estimated at International Rate Calculator.

We currently support international shipping to 245 countries via Fedex and Aramex.

KYC is needed for one-time initial setup of your account. KYC is needed prior to account usage for booking shipments. KYC documents should be sent from your registered email address or registered mobile number or uploaded directly. Thanks.

For enabling shipments within India:

If you have GSTIN:

Upload or send GST certificate and PAN card soft copy image/pdf. If it is a private limited company / partnership then the company PAN card. 

If you do not have GSTIN:

Account holder PAN card and Aadhaar card soft copy should be sent or uploaded.

For enabling international shipments:

Above domestic KYC is adequate for booking international shipments in courier mode (gift / sample / personal / small value up to INR 25000).

You can also add IEC document, Bank AD code if you have it to enable commercial international shipments.

How to complete KYC:

You can upload KYC docs in your account : My Account > Edit Profile

If facing difficulty you can also send by email or whatsapp from registered email / mobile. Email should be sent to [email protected] . Whatsapp should be done to our support number +91-6362182961

To add multiple pickup locations you can go to My Account > My Address > Pickup Address

Click on Add New Address button to add new pickup points.

There are three steps:

1. Add New Pickup Address

To add multiple pickup locations you can go to My Account > My Address > Pickup Address

Click on Add New Address button to add new pickup points.

2. Book New Shipment

The process to book new shipment is the same

3. Share Shipment Label

After step 2 is successful print the shipment label for new shipment and 'Print to Pdf'. Save and then share separately with your contact at the newly created pickup point in step 1.

Sorry for the unfortunate experience. In general the courier does not have any liability of the contents in case shipment is delivered and accepted by consignee. You should advise consignees to not accept parcels which are damaged externally. Instead ask to take pictures/videos and share it with us to allow us to open dispute with courier.

If shipment is already delivered and then consignee says that contents are missing - We can help you resolve this by raising a dispute with the courier.

To raise dispute and resolve it in your favour we need :

1. The invoice and video of contents as it was packed.
2. The photo showing the packed box in its original form.
3. The photo of the box as it was received.
4. The unpacking video of the shipment when it was delivered

To raise the dispute with courier about contents being different we need the above information to raise a dispute with your chosen courier partner. Please provide this asap as delays could result in dispute being rejected by courier due to time lapse.

Prohibited Articles

​1. Anything which is sent in contravention of any enactment for the time b​eing in force.

2. Any indecent or obscene printing, painting, photograph, lithograph, engraving, book or card, or any other indecent or obscene articles.

3. Any letter, postcard, newspaper, packet or parcel having on it or on the cover thereof, any words, marks or design of an indecent, obscene, seditious, scurrilous threatening, or grossly offensive nature.

4. Any explosive, inflammable, dangerous, filthy, noxious or deleterious substance.

5. Any Living creatures or other thing which is either noxious or likely to injure postal article in course of transmission by post or any officer.

6. Tickets proposal or advertisement or any other matter relating to a lottery except to the lottery organized or authorized by Government.

7. Gold coins or bullion or both of a value exceeding Rs. 20,000/-.

Dangerous Goods

  • Oil-based paint and thinners (flammable liquids)
  • Industrial solvents
  • Insecticides, garden chemicals (fertilizers, poisons)
  • Lithium batteries
  • Magnetized materials
  • Machinery (chain saws, outboard engines containing fuel or that have contained fuel)
  • Fuel for camp stoves, lanterns, torches or heating elements
  • Automobile batteries
  • Infectious substances
  • Any compound, liquid or gas that has toxic characteristics
  • Bleach
  • Flammable adhesives Arms and ammunitions
  • Dry ice (Carbon Dioxide, Solid)

Restricted Items

  • Precious stones, gems and jewellery
  • Uncrossed (bearer) drafts / cheque, currency and coins
  • Poison
  • Firearms, explosives and military equipment.
  • Hazardous and radioactive material
  • Foodstuff and liquor
  • Any pornographic material

  • Hazardous chemical items

More details on Dangerous Goods and Prohibited Articles can be seen here

RTO charge is same as forward freight charge.

For Prepaid Shipment the RTO charge is same as Forward charge.

For COD Shipment the RTO charge is same as Forward Freight Charge. The COD fee will not be applied in case of RTO.

Please open a Helpdesk Ticket with the TDS certificate pdf copy. 

The amount paid by you as TDS against our invoice will be given as a credit into your wallet.

Best Shipping Rates
We provide one of the lowest shipping rates for multiple courier partners. Rates can become even lower as shipment volume increases.
Maximum Pincodes Served
We cover 29000+ pincodes in India via our courier partners. All major international destinations are also covered.
Best Customer Support
We provide timely customer service via Helpdesk Tickets, Email, Whatsapp, Call and Account Managers. Tickets are best mechanism to raise operational issues are not closed until completely resolved.
Value Added Services
Increase your business sales and cashflow with Value Added Services such as Cash On Delivery (COD), Early COD Remittance, Whatsapp Engagement, Reverse Pickup, Notifications to consignee, NDR etc. are available.
Convenient & Easy
We provide a simple, easy to use and convenient mechanism to manage your shipping needed from the comfort of your home/office. You can book and get a consolidated view of all your shipments in one single account.
API Integration
We provide a comprehensive API to all our clients including in Free plan. Clients can choose to integrate with us via API directly or use connectors for Shopify, Wordpress etc.
Safety & Insurance
Lost in Transit liability covers all B2C shipments for up to ₹ 1000-5000 minimum at no additional cost (based on Plan). You can purchase additional protection on eligible shipments.
Made in India
Made in India
We are a company proudly Made in India for India.