iCarry.in does not ask for any shipment volume guarantee. The rates mentioned on our home page are applied to your account. If your shipment volume increases you will enjoy discounted rates (less than on the home page) and additional services. These are customized and vary for each client.
The Government of India does not mandate GSTIN for sales under Rs. 20 lakhs annually. Hence we also do not mandate it. You can open an account and make shipments without providing a GSTIN to begin with. You will still need to provide Proof of Identity (POI) and Proof of Address (POA) as KYC. Typically PAN card and Adhaar card can be provided as KYC. If additional KYC is needed at any point in the future we will let you know about it by contacting you via phone / e-mail provided in your account.
Yes, single shipments will also be picked.
Yes, there is a minimum reserve refundable deposit of ₹500 needed to start using our shipping services. This amount is kept in your icarry wallet and is adjusted against the shipping charges after shipment is delivered. Shipping charges are deducted only after shipment is picked and delivered. If shipment is not picked or cancelled before it is picked there is no penalty and no amount is deducted from your wallet. As the balance falls under the minimum of ₹500, additional top up is needed to book shipments. The amount in your wallet is safe since it does not expire and if you decide in future to close your account then the amount leftover in wallet is refundable per T&C.
Money in iCarry wallet account is refunded once you close your account with us. Refund is done as per the T&C. Refund is done to your original mode of payment used during top-up. Refund can take 4-6 weeks as all shipments in your account need to be reconciled with the courier(s) for weight discrepancies before final billing can be completed. Refund of your wallet balance may entail an administrative closure fee of ₹100 (exclusive of GST) under certain conditions. Promotional credits received cannot be refunded.
- Top up your account with the minimum account balance as per your chosen plan. This balance is like talk-time and has lifetime validity. It is fully refundable at time of account closure. As long as you have balance you can make shipments. The cost of shipment is deducted from your balance on delivery of shipment.
- Book Shipment - CHOOSE COURIER and print shipping label (takes less than 2 minutes). If you do not have printer you can save label as pdf and take print out later.
- Prepare the box and stick top part of shipping label (with barcode) on top of the box. The courier acknowledgement copy / courier manifest is bottom (or right) portion of shipping label separated by dotted line. Please ask the courier pickup executive to put his name, mobile number and signature on it. Keep the courier manifest for your records in case there is dispute late regarding the pickup.
- You are done! Just hand the box over to courier pickup executive who will come for pickup.
- You can track your shipment from My Shipments
If you need to print multiple shipment labels and with more options such as A4 / A5 , by warehouse Id, manifest only etc. then you can select the checkbox on the left handside of shipment in My Account > My Shipments and then click on the Print Selected button under the Print Options (just above the shipment list table).
Here is a video tutorial for taking shipment label print out from your account after booking shipment - https://youtu.be/hOspoP_HW7s
You can get COD Remittance early as well. Please check COD Remittance Settings (My Account > COD Remittance Settings)
Early COD (Cash on Delivery) scheme allows small business clients to get their COD remittance faster than normal. Clients can opt to receive their COD remittance in T+2, T+3 or T+4 basis to improve their cash flow. Clients can opt into the Early COD scheme by updating their COD Remittance Settings.
| Select | Days to Remit COD | Description | Early Remittance Fee (%) |
| T + 7 | COD Remittance done in T+7 days i.e. on Day 8 after shipment is delivered. (default) | 0 % | |
| T + 4 | COD Remittance done in T+4 days i.e. on Day 5 after shipment is delivered. | 0.49 % | |
| T + 3 | COD Remittance done in T+3 days i.e. on Day 4 after shipment is delivered. | 0.69 % | |
| T + 2 | COD Remittance done in T+2 days i.e. on Day 3 after shipment is delivered. | 0.99 % | |
| T + 0 | COD Remittance done in T+0 days i.e. on Next Day after shipment is delivered. | 1.99 % |
If you want to send multiple parcel to same destination address you can use the Multi-Box Calculator.
You can also Download Rate chart.
This covers the value of shipment up to a maximum of the coverage value in case the shipment is lost unfortunately. Lost means that the shipment is not delivered or returned back in 45 days. You can also purchase additional insurance while booking shipment on website for an extra fee by clicking on "purchase insurance" checkbox which will be provided if additional insurance purchase is available for your shipment.
- Authentication
- LOGIN
- Get ESTIMATE - Domestic shipment (within India)
- Get ESTIMATE - By Courier (Domestic India)
- Get ESTIMATE - International Shipment (India to Foreign Country)
- Book Shipment - STANDARD / EXPRESS
- Book Shipment – CHOOSE COURIER
- Book Shipment - INTERNATIONAL
- CANCEL Shipment
- REVERSE Shipment
- TRACK a Shipment
- SYNC Shipment STATUS
- POST Call Back on change in Shipment STATUS
- SYNC Shipment CHARGES
- PRINT Shipment Label
- Check SERVICEABILITY by PINCODE
- Pickup Address
- ADD a new PICKUP ADDRESS
- UPDATE an existing PICKUP ADDRESS
We have a Wordpress / Woocommerce Connector. You can set it up from your panel without downloading anything on your Wordpress site.
You can set up wordpress connector at Main Menu > API / Integrations / Wordpress
If you face any difficulty or need first time help in set up please contact us via email at [email protected]
We have stoped supporting the plugin below as clients faced difficulties sometimes in upgrading plugins when they upgraded / changed wordpress / woocommerce. By using the connector above you will never face this issue.
HOW CAN I GET MY WORDPRESS/WOOCOMMERCE API CREDENTIALS ?
Generating API credentials using your Wordpress/Woocommerce admin panel is easy and has to be done only once for initial setup.
- Login to your Wordpress admin panel
- Click on Woocommerce
- Click on Settings
- Click on Advanced tab
- Click on Rest API and then click on the Add Key button to create new API set
- Enter 'icarry_private_connector' in Description.
- Keep default user or select one if not already selected.
- Set permissions to 'read/write'. Then click on the Generate API Key button
- Copy and save the 'Consumer Key' and 'Consumer Secret' that you can see on the screen.
- Copy the above consumer key and consumer secret over here in the corresponding text boxes and Save
'Store Url' can generally be found in the url section of your browser. For example if the Admin url is https://abcd.com/wp-admin then the Store Url is 'abcd.com'
Keeping the 'Sync After Order Id' blank will sync last two days of orders. Keep it blank for first time
After initial setup your orders in Wordpress store will automatically be created in iCarry within 15 minutes. These orders will be in 'Unassigned' status in My Account > My Shipments. You can then book shipments against these orders using the Actions column for each order. You can also use the Bulk Book Shipment button under Bulk Actions to book multiple shipments at the same time.
--------- OLD and NOT SUPPORTED ---------
We have Wordpress Woocommerce Plugin. It is free for use. This plugin have support for multiple pickup-addresses (for drop shippers). You can book shipments, estimate shipment cost, cancel, print label, bulk sync etc.
We have a Shopify Connector. You can set it up from your panel without downloading anything.
You can set up shopify connector at Main Menu > API / Integrations / Shopify
If you face any difficulty or need first time help in set up please contact us via email at [email protected]
=======
HOW CAN I GET MY SHOPIFY CREDENTIALS ?
Generating credentials using your Shopify admin panel is easy and has to be done only once for initial setup.
- Login to your Shopify admin panel
- Click on Apps
- Click on Develop Apps and Create An App
- Create an App with name iCarry.in
- Click on Configure Admin API Scopes. Following Admin API Permissions are required:
- Orders should be given read-write access
- Customers should be given read-write access
- Fulfillments should be given read-write access
- Save Permissions
- Click on the API Credentials Tab to get the Admin API Access Token, API Key and Secret Key
- Copy the corresponding required settings over here and Save
'Store Name' is the name you have given for your store. Could be the brand name
'Store Url' is NOT same as domain name. This is the usually seen as part of the browser URL field of your Online Store (something like xyz.myshopify.com). You can generally find it in the url section of your browser. Store url will be fe1234-2.myshopify.com if the url looks like https://admin/shopify.com/store/fe1234-2/settings
Keeping the 'Sync After Order Id' blank will sync last two days of orders. Keep it blank for first time
After initial setup your orders in Shopify store will automatically be created in iCarry within 15 minutes. These orders will be in 'Unassigned' status in My Account > My Shipments. You can then book shipments against these orders using the Actions column for each order. You can also use the Bulk Book Shipment button under Bulk Actions to book multiple shipments at the same time.
If you still want an excel we can provide it. You can download an excel list of supported pincodes. However it is not real-time and not 100% accurate.
- Delhivery – 06AAPCS9575E1ZR
- DTDC - 88AAACD8017H1ZX
- Xpressbees – 27AAGCB3904P2ZC
- Bluedart – 27AAACB0446L1ZS
- Gati – 36AADCG2096A1ZY
- Ecom Express – 07AADCE1344F1Z2
QR code :
You can raise dispute individually for each shipment or in bulk for multiple shipments (in case of standard product shipments).
How to raise dispute individually ?
You can do this by uploading shipment images to support your claim (details below). You can upload these images in the 5 days time window when the weight discrepancy is open (Main Menu > My Shipments > Weight Discrepancy Shipments). Since it can take a few days to weeks before weight discrepancies are raised by the courier we also provide you the option to save shipment images immediately after booking shipment. In case of weight discrepancy you can then submit the same again. Weight discrepancies generally take a while (even a month) to resolve even after dispute is raised and hence we request your patience.
To create dispute with the courier we need:
Whenever a new weight discrepancy is reported, if the shipment contains the product which already has images uploaded in My Products then the dispute is automatically raised on your behalf using the already uploaded data. In case the image data is not available in the product but it was uploaded in the shipment after booking then those images are also automatically used.
4. IEC certificate (Import Export Code)
We currently support international shipping to 245 countries via Fedex and Aramex.
For Surface Shipments:
Zone A (same city) : 1-2 business days
Zone B (within approx 500 km) : 2-3 business days
Zone C (metro - metro) : 2-4 business days
Zone D (Rest of India) : 4-7 business days
Zone E / F (J&K, North East) : 5-9 business days
For Air Shipments:
Zone C (metro - metro) : 1-2 business days
Zone D (Rest of India) : 3-4 business days
Zone E / F (J&K, North East) : 3-5 business days
Scenario 1: Original Shipment already Delivered via iCarry.in
There is a Reverse shipment button on right hand side of a Delivered Shipment in My Account > My Shipments. You can click on it to book Reverse shipment. Share the shipment label and manifest with the person from whom shipment has to be picked. They need to pack, print label and put it on the parcel. Parcel has to be sealed and handed over to courier to avoid any dispute later such as goods missing. Sealed parcel will be accepted and delivered to you in same condition.
Scenario 2: Original Shipment was not Delivered via iCarry.in
This is two step process.
First step is to add a new pickup address from Main Menu > My Addresses > Pickup Addresses. Please add the pickup up of the person from whom the reverse shipment has to be picked.
Second step is to book shipment like a regular forward shipment. When selecting pickup address choose the newly added pickup address from step 1 and in the Consignee (To) should be put as your address. You can then book shipment just like a regular forward shipment. Share the shipment label and manifest with the person from whom shipment has to be picked. They need to pack, print label and put it on the parcel. Parcel has to be sealed and handed over to courier to avoid any dispute later such as goods missing. Sealed parcel will be accepted and delivered to you in same condition.
If your customer claims they have not received the shipment we can request the courier for Proof of Delivery (POD).
POD can be of two types:
1. OTP based verification done when shipment is delivered.
2. Signature taken on paper run-sheet or mobile device when shipment is delivered.
In case the tracking shows that the Delivery is verified via OTP then a paper signature POD cannot be provided. The reason is that the shipment is marked as Delivered by the courier only after obtained an OTP from the consignee mobile. OTP verified delivery is considered a stronger proof than a paper signature. We cannot raise any delivery dispute on this type of verified delivery.
If OTP-based verification is unavailable then we can request courier for signature POD. Proof of Delivery (POD) request must be raised within 3 days of the shipment being marked as Delivered. You can raise a POD request by opening Helpdesk Ticket requesting POD for the AWB marked as Delivered. Beyond 3 days is not possible to obtain POD or it will be on best effort basis only as most couriers do not entertain requests.
Sometimes due to either unavoidable circumstances or due to ODA (out of delivery area) pincodes it is possible that the courier may not be able to provide door delivery. This is very rare but it can happen and is usually when consignee location is remote. In such situations we request you to ask your customer (i.e. the receiver of the parcel) to please collect from courier office within 3 business days with valid government issued ID proof. If not collected it will be returned back to shipper. Shipment charges cannot be waived in such situations.
Yes, we offer different Plans to cater to high volume, medium volume and low shipment volument shippers. At present we offer three plans.
| Bronze | Silver | Gold | Platinum | |
| Monthly Fee | Free | ₹ 3000 / month + GST | ₹ 7000 / month + GST | ₹ 10,000 / month + GST |
| Shipment Rates Starting At | ₹ 26 - 500gms * | ₹ 25 - 500gms * | ₹ 24 - 500gms * | ₹ 23 - 500 gms * |
| Support | Chat, Email, Tickets | Chat, Email, Tickets | Chat, Email, Tickets | Call, Chat, Email, Tickets |
| Lost Shipment Liability | ₹ 5000 max | ₹ 5000 max | ₹ 5000 max | ₹ 5000 max |
| Account Manager | No | No | No | Yes |
* Calculated at 500gms, Zone A, exclusive of GST with select courier partner. Rates may vary based on zone, weight, courier, etc.
KYC is needed for one-time initial setup of your account. KYC is needed prior to account usage for booking shipments. KYC documents should be sent from your registered email address or registered mobile number or uploaded directly. Thanks.
For enabling shipments within India:
If you have GSTIN:
Upload or send GST certificate and PAN card soft copy image/pdf. If it is a private limited company / partnership then the company PAN card.
If you do not have GSTIN:
Account holder PAN card and Aadhaar card soft copy should be sent or uploaded.
For enabling international shipments:
Above domestic KYC is adequate for booking international shipments in courier mode (gift / sample / personal / small value up to INR 25000).
You can also add IEC document, Bank AD code if you have it to enable commercial international shipments.
How to complete KYC:
You can upload KYC docs in your account : My Account > Edit Profile
If facing difficulty you can also send by email or whatsapp from registered email / mobile. Email should be sent to [email protected] . Whatsapp should be done to our support number +91-6362182961
To add multiple pickup locations you can go to My Account > My Address > Pickup Address
Click on Add New Address button to add new pickup points.
There are three steps:
1. Add New Pickup Address
To add multiple pickup locations you can go to My Account > My Address > Pickup Address
Click on Add New Address button to add new pickup points.
2. Book New Shipment
The process to book new shipment is the same
3. Share Shipment Label
After step 2 is successful print the shipment label for new shipment and 'Print to Pdf'. Save and then share separately with your contact at the newly created pickup point in step 1.
Sorry for the unfortunate experience. In general the
courier does not have any liability of the contents in case shipment is
delivered and accepted by consignee. You should advise consignees to not accept parcels which are damaged externally. Instead ask to take pictures/videos and share it with us to allow us to open dispute with courier.
If shipment is already delivered and then consignee says that contents are missing - We can help you resolve
this by raising a dispute with the courier.
To raise dispute and resolve it in your favour we need :
1. The invoice and video of contents as it was packed.
2. The photo showing the packed box in its original form.
3. The photo of the box as it was received.
4. The unpacking video of the shipment when it was delivered
To raise the dispute with courier about contents being different we need the above information to raise a dispute with your chosen courier partner. Please provide this asap as delays could result in dispute being rejected by courier due to time lapse.
Prohibited Articles
1. Anything which is sent in contravention of any enactment for the time being in force.
2. Any indecent or obscene printing, painting, photograph, lithograph, engraving, book or card, or any other indecent or obscene articles.
3. Any letter, postcard, newspaper, packet or parcel having on it or on the cover thereof, any words, marks or design of an indecent, obscene, seditious, scurrilous threatening, or grossly offensive nature.
4. Any explosive, inflammable, dangerous, filthy, noxious or deleterious substance.
5. Any Living creatures or other thing which is either noxious or likely to injure postal article in course of transmission by post or any officer.
6. Tickets proposal or advertisement or any other matter relating to a lottery except to the lottery organized or authorized by Government.
7. Gold coins or bullion or both of a value exceeding Rs. 20,000/-.
Dangerous Goods
- Oil-based paint and thinners (flammable liquids)
- Industrial solvents
- Insecticides, garden chemicals (fertilizers, poisons)
- Lithium batteries
- Magnetized materials
- Machinery (chain saws, outboard engines containing fuel or that have contained fuel)
- Fuel for camp stoves, lanterns, torches or heating elements
- Automobile batteries
- Infectious substances
- Any compound, liquid or gas that has toxic characteristics
- Bleach
- Flammable adhesives Arms and ammunitions
- Dry ice (Carbon Dioxide, Solid)
Restricted Items
- Precious stones, gems and jewellery
- Uncrossed (bearer) drafts / cheque, currency and coins
- Poison
- Firearms, explosives and military equipment.
- Hazardous and radioactive material
- Foodstuff and liquor
- Any pornographic material
- Hazardous chemical items
More details on Dangerous Goods and Prohibited Articles can be seen here.
RTO charge is same as forward freight charge.
For Prepaid Shipment the RTO charge is same as Forward charge.
For COD Shipment the RTO charge is same as Forward Freight Charge. The COD fee will not be applied in case of RTO.